actual call center conversations

BroRo · Banned Joined: 06 Jul 2005 Posts: 85 Location: here

Customer: "I've been ringing 0700 2300 for two days and can't get
>
>>through to enquiries, can you help?".
>> Operator: "Where did you get that number from, sir?".
>> Customer: "It was on the door to the Travel Centre".
>> Operator: "Sir, they are our opening hours".
>> ------------------------------------------------------------------
>> Samsung Electronics
>> Caller: "Can you give me the telephone number for Jack?"
>> Operator: "I'm sorry, sir, I don't understand who you are talking
>>about".
>> Caller: "On page 1, section 5, of the user guide it clearly
>>states that I need to unplug the fax machine from the AC wall
>>socket and telephone Jack before cleaning. Now, can you give me the
>>number for Jack?"
>> Operator: "I think you mean the telephone point on the wall".
>> ----------------------------------------------------------------------
>>
>> RAC Motoring Services
>> Caller: "Does your European Breakdown Policy cover me when I
> am
>> travelling in Australia?"
>> Operator: "Doesn't the product name give you a clue?"
>> ----------------------------------------------------------------------
>>
>> Caller (enquiring! about legal requirements while travelling in
> France):
>> "If I register my car in France, do I have to change the steering
>> wheel to the other side of the car?"
>>
>> ----------------------------------------------------------------------
>>
>> Directory Enquiries
>> Caller: "I'd like the number of the Argoed Fish Bar in
>> Cardiff please".
>> Operator: "I'm sorry, there's no listing. Is the spelling
>> correct?"
>> Caller: "Well, it used to be called the Bargoed Fish Bar
>> but the 'B' fell off".
>>
>> ----------------------------------------------------------------------
>>
>> Then there was the caller who asked for a knitwear company in Woven.
>> Operator: "Woven? Are you sure?"
>> Caller: "Yes. That's what it says on the label; Woven in
>> Scotland".
>> ----------------------------------------------------------------------
>>
>> On another occasion, a man making heavy breathing sounds from a phone
>>box
>> told a worried operator:
>> "I haven't got a pen, so I'm steaming up the window to write the number
>> on".
>>
>> ----------------------------------------------------------------------
>>
>> Tech Support: "I need you to right-click on the Open Desktop".
>> Customer: "OK".
>> Tech Support: "Did you get a pop-up menu?".
>> Customer: "No".
>> Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
>> Customer: "No".
>> Tech Support: "OK, sir. Can you tell me what you have done up
> until
>> this point?".
>> Customer: "Sure. You told me to write 'click' and I wrote
>> 'click'".
>> ----------------------------------------------------------------------
>>
>> Tech Support: "OK. In the bottom left hand side of the screen, can you
>
>>see the 'OK' button displayed?"
>> Customer: "Wow. How can you see my screen from there?"
>>
>> ----------------------------------------------------------------------
>>
>> Caller: "I deleted a file from my PC last week and I have just
>>realised that I need it. If I turn my system clock back two weeks will I
>>have my file back again?".
>>
>> ---------------------------------------------------------------------
>>
>> I think this guy should have been promoted, not fired. This is a true
>> story from the Word Perfect Helpline, which was transcribed from a
>> recording monitoring the customer care department. Needless to say the
>> Help Desk employee was fired; however, he/she is currently suing the
>>Word
>> Perfect organization for "Termination without Cause". (Now I know why
>>they
>> record these conversations!):
>>
>> Operator: "Ridge Hall, computer assistance; may I help you?"
>> Caller: "Yes, well, I'm having trouble with WordPerfect."
>> Operator: "What sort of trouble??"
>> Caller: "Well, I was just typing along, and all of a
> sudden
>> the words went away."
>> Operator: "Went away?"
>> Caller: "They disappeared."
>> Operator: "Hmm. So what does your screen look like now?"
>> Caller: "Nothing."
>> Operator: "Nothing??"
>> Caller: "It's blank; it won't accept anything when I
> type."
>> Operator: "Are you still in WordPerfect, or did you get out??"
>> Caller: "How do I tell?"
>> Operator: "Can you see the C: prompt on the screen??"
>> Caller: "What's a sea-prompt?"
>> Operator: "Never mind, can you move your cursor around the
>> screen?"
>> Caller: "There isn't any cursor: I told you, it won't
>>accept
>> anything I type."
>> Operator: "Does your monitor have a power indicator??"
>> Caller: "What's a monitor?"
>> Operator: "It's the thing with the screen on it that looks like
>
>>a
>> TV. Does it have a little light
>>that tells you when it's on?"
>> Caller: "I don't know."
>> Operator: "Well, then look on the back of the monitor and
> find
>> where the power cord goes into
> it.
>>Can you see that??"
>> Caller: "Yes, I think so."
>> Operator: "Great. Follow the cord to the plug, and tell me if
>>it's
>> plugged into the wall.
>> Caller: "Yes, it is."
>> Operator: "When you were behind the monitor, did you notice
> that
>> there were two cables
>>
>> plugged into the back of it, not just one??"
>> Caller: "No."
>> Operator: "Well, there are. I need you to look back there
> again
>> and find the other cable."
>> Caller: "Okay, here it is."
>> Operator: "Follow it for me, and tell me if it's plugged
>>securely
>> into the back of your computer."
>> Caller: "I can't reach."
>> Operator: "Uh huh. Well, can you see if it is??"
>> Caller: "No."
>> Operator: "Even if you maybe put your knee on something and
>>lean
>> way over??"
>> Caller: "Oh, it's not because I don't have the right
>> angle -it's because it's dark."
>> Operator: "Dark??"
>> Caller: "Yes - the office light is off, and the only
> light
>>I
>> have is coming in from the window."
>> Operator: "Well, turn on the office light then."
>> Caller: "I can't."
>> Operator: "No? Why not??"
>> Caller: "Because there's a power failure."
>> Operator: "A power............ A power failure? Aha,
>>Okay,we've got it licked now. Do
>>
>> you still have he boxes and manuals and packing stuff
>>your computer came in??"
>> Caller: "Well, yes, I keep them in the closet."
>> Operator: "Good. Go get them, and unplug your system and pack
>
>>it
>> up just like it was when you got it. Then
> take
>>it back to the store you bought it from."
>> Caller: "Really? Is it that bad?"
>> Operator: "Yes, I'm afraid it is."
>> Caller: "Well, all right then, I suppose. What do I tell
>>them??"
>>
>> Operator: "Tell them you're too f******* stupid to own a
>>computer!!!!!"
>
>
>
>
_________________
don't pull no punches but don't push the river

**Torkel** · Posted: Mon Jun 26, 2006 5:24 pm Post subject:

Thanks for the humour.

Oh, was the last call example recorded from the White House?

Laughing

Peace,
Torkel
_________________
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